Cancellation Policy

 

All salon bookings operate with a 48 hour cancellation notice period. We will contact you via SMS 72 hours prior to your appointment, in which we request you confirm or cancel your appointment.  Should you cancel your appointment outside of our cancellation policy, or fail to show up for your appointment, we reserve the right to retain your deposit to account for our loss of sales. 

For any appointments cancelled within our cancellation policy, we are happy to transfer your deposit to an alternative date. 

 

We have these measures in place to limit late cancellations and no shows. As our salon is often fully booked, this policy allows us to fill any last minute cancellations. 

We would like to thank you for understanding and your co-operation.